FAQ's - Frequently Asked Questions
We always happy to offer support by email or phone. But to save your time (and ours) please see if the answer to your questions is listed below.
Will My Slate Memorial Look Exactly as I design it?
Slate is of course a natural product. Each slate pet memorial is hand-chiselled and therefore unique.
When you design a memorial using our online design tool we consider this to be the 1st stage in the process.
Before reproducing on to slate (unless you ask us not too) we will examine any photos and make improvements where possible.
NOTE - If you provide a picture that has been through a website or service such as Facebook, Instagram, Text Message, or Email, it is likely that your picture will have been reduced in both size and quality. We will improve where possible but it WILL effect the quality of the end result.
Are There Any Hidden Charges When Creating An Online Memorial For My Pet?
Absolutely not! This service is completely free of charge. All you need to do is Login/register a FREE account. This helps us control spam and allows us to notify you when friends and family "Light A Candle" for your pet.
Do You Ship Outside The U.K (United Kingdom)?
Yes - We have very satisfied customers all over the world. When you reach the checkout and enter your address the shipping costs will be displayed. Depending on where you live, there may be additional customs/import charges. If you are unsure, please check the with the appropriate customs regulations/authorities in your area.
Are Your Slate Memorials Weatherproof?
Our slate memorials are suitable for both indoor and outdoor use and should last a number of years. However, You can prolong the life of your slate memorial by avoiding direct sunlight and extreme conditions.